Woman shares her scary experience with Morrisons delivery driver who tracked her down on social media.
A recent incident involving a Morrisons delivery driver has left a woman horrified after he allegedly tracked her down on social media.
This encounter, which occurred after Molly received her shopping, has sparked serious concerns about data security and customer safety.
The woman, who lives alone in Birmingham, has since raised her concerns with both Morrisons and Ocado, which delivers for the supermarket.
Delivery driver sends unwanted message and likes photos
Molly placed an online order with Morrisons and received her shopping from a male delivery driver.
The delivery went smoothly, with a brief exchange of pleasantries between the two.
However, things took an unsettling turn later that day.
The driver reportedly looked up Molly on Facebook and sent her a message, simply saying “Hi.” He also liked several of her photos, which made her feel uncomfortable.
A breach of privacy and a scary situation for Molly
Molly expressed her shock and concern over the incident. “It’s obviously a massive data breach,” she said. “I live alone, I’m a young woman, and it’s really scary.”
She was particularly disturbed that the driver seemed to use her name from the delivery order to find her online.
“He delivered the shopping to me and then later looked up my name on social media and tried to message me,” the 28-year-old beautician continued.
“He just said ‘Hi’ then started liking photographs of me on my Facebook page, which to me insinuates something else.
Morrisons’ disappointing response to the complaint
When Molly contacted Morrisons to report the incident, she was frustrated by their lack of concern. “Morrisons didn’t take it seriously,” she explained.
Despite providing them with copies of the messages, she said they failed to apologize. Instead, they stated that the issue was a problem for the depot they use, which is also affiliated with Ocado.
“For him to take my name from my order and look me up on social media and contact me and like photographs of me… it’s just unreal,” she said.
“But it’s really scary that Morrisons didn’t take it as seriously as I thought they should after I sent them copies of the messages.
Ocado responds, but Morrisons remains indifferent
Molly also reached out to Ocado, which delivers on behalf of Morrisons, and found their response more helpful. Ocado acknowledged the complaint and assured her they would investigate.
However, as the order was through Morrisons, they couldn’t do much. Molly was left feeling unsupported by both companies.
“Morrisons did not even apologize that this happened to me. I said, ‘You haven’t even apologised’ and they said, ‘Yeah well it isn’t really a customer service problem’. I said that it IS a customer service problem.
The incident has raised questions about the security of personal data in the delivery industry. Molly expressed concern about the driver’s behavior, especially after discovering he worked part-time as a taxi driver. “If he’s doing that with me, what is he doing with the girls in his car?” she wondered.
“But Morrisons, frankly, couldn’t give a c**p.”
She added: “It’s the first time that I have ever ordered from Morrisons. I told them I was deeply disgusted that they were not doing anything about this.”