A man faces a $6,000 phone bill after making one simple mistake, highlighting the potential risks of mobile services.
A Texas man recently faced an astounding phone bill of $6,223.60 from AT&T, leaving him confused and frustrated.
This hefty charge was not typical for him, as he usually pays around $250 monthly for his four wireless plans.
The situation escalated quickly, causing significant stress for him and his family, especially during the holiday season.
The man discovered an unexpected $6,000 phone bill.
The man, a long-time customer of AT&T, discovered the exorbitant bill while reviewing his account.
He had always maintained unlimited plans and was certain something was wrong.
In a post on Reddit, he expressed his disbelief, stating, “I have been with AT&T for over a decade and I have always had unlimited plans so I knew this was a mistake.”
Upon investigating, he found that the shocking amount stemmed from a “Data Pay Per Use” charge.
This policy costs $2 per megabyte of data used.
Unfortunately, he had used about 3GB of data that month—approximately 3,000MB—resulting in a staggering charge of $6,194.
He struggled to resolve the billing issue.
Determined to fix the problem, the man spent days trying to resolve the billing issue with AT&T.
He described his experience as a frustrating runaround, spending over an hour on the phone with customer service.
He spoke to various representatives, including supervisors and staff at a physical store, but found little help.
Eventually, he was advised to contact the president’s office of AT&T.
However, when he followed this advice, he was told it would take another two days to find a solution.
This back-and-forth left him feeling helpless and stressed.
The issue was resolved with goodwill credit.
Fortunately, the issue was eventually resolved.
After further communication with AT&T, the company agreed to remove the erroneous charges from his account.
The man shared that AT&T also extended a goodwill credit for the inconvenience, which was greatly appreciated.
He wrote in his Reddit post, “Hats off to the office of the president as they provided amazing service and got the issue resolved ASAP once they got involved.”
This swift resolution brought him relief, especially as the holiday season approached.
