McDonald's customers worldwide are expressing their frustration as a major IT issue plagues the fast-food chain, causing disruptions in food service and rendering the app unusable.
With restaurants in multiple countries affected, customers are left disappointed and eager for a resolution.
Mcdonald's is down leaving customers worldwide unable to order food
Restaurants in various countries, including the UK, Australia, New Zealand, Canada, Japan, and Germany, have encountered difficulties in processing food orders, while mobile apps have also been affected.
The IT outage has resulted in a significant backlash from customers, with many taking to social media platforms to voice their disappointment.
Reports indicate that McDonald's restaurants across Australia are offline, leaving staff unable to take orders.
Signs apologizing for the inconvenience have been displayed in various locations, informing customers that they are unable to order food due to the IT outage.
McDonald's stated the outage was due to an IT issue rather than a cyberattack.
McDonald's has acknowledged the technology outage and assured customers that the issue is being resolved.
The exact cause of the IT issue remains unknown, with some speculating that a software upgrade may be responsible.
The company has a vast global presence, with approximately 40,000 restaurants worldwide. In the United States alone, there are over 14,000 stores, while Japan and Australia have nearly 3,000 and 1,000 stores, respectively.
During the outage, computer screens inside the affected restaurants turned black and froze on a loading screen, indicating that the system was waiting for the assigned host.
However, not all stores have been impacted, and a small number continue to operate normally in the affected countries.
McDonald's offers incident response methods
To cope with the situation, some McDonald's locations have resorted to accepting cash payments temporarily, while others have chosen to close until the issue is resolved.
Employees have been taking orders manually using pen and paper, facing challenges and even encountering frustrated customers.
Online discussions among McDonald's workers reveal that help desks have been flooded with calls, highlighting the widespread impact of the IT issue.
Customers have expressed their disappointment and inconvenience caused by the outage.
Many had planned to order food online or visit their local McDonald's, only to discover the system's failure.
Some customers have even used the opportunity to promote rival fast-food chains.
McDonald's is working diligently to rectify the IT issue and restore normal operations across its affected restaurants.
Australia as well, good I say...at some people might eat real food instead, one user said.
Maccas in Australia are out too, the second informed.
Looks like people will have to eat healthy food! Another wrote.
The beginning of the end. McDonald's on the way out. Junk foods out, healthy foods in, someone joked.
