A McDonald’s worker reveals the surprising truth behind the often-turned-off McFlurry machine, leaving viewers shocked by the unexpected reason.
A McDonald’s employee has finally shed light on a question that many customers have pondered.
Why is the McFlurry machine always out of order?
This common frustration among fast-food fans has sparked curiosity and even jokes over the years.
Now, thanks to a TikTok video by a staff member named Kenya Humphries, the mystery is starting to clear up.
The frustration of McFlurry lovers
Anyone who enjoys a McFlurry knows the disappointment of arriving at McDonald’s only to find out that the machine is broken.
Many customers have experienced this situation multiple times, leading them to wonder if it’s just bad luck or something more.
Kenya, who often shares insights about her job at McDonald’s on TikTok, decided to address this concern in a recent post.
McDonald’s worker reveals truth behind why McFlurry machine is always turned off
Cleaning the machine
In her video, Kenya explained that the main reason for the McFlurry machine being out of service is that it needs cleaning. “It’s just getting cleaned,” she stated.
She elaborated that the machine can break down if it has been used too frequently.
“It’s genuinely getting cleaned, or it’s been used that many times that it’s broken.”
To manage this, the staff at her location designates a specific day each week to properly clean the machine.
This may lead to it being unavailable for customers, but it’s necessary for maintaining its function.
There have been various rumors about why the McFlurry machine is often turned off, with some people believing that staff members shut it down on busy days.
Kenya clarified that this is not the case at her branch.
She assured viewers that the machine is not turned off to avoid making McFlurries when the restaurant is busy.
Instead, it is strictly for cleaning purposes.
McDonald’s worker answered questions about breakfast hours.
In addition to the McFlurry machine, Kenya also addressed other common queries from customers.
One frequent question is why breakfast is only served until 11 a.m.
She explained that serving breakfast all day would complicate kitchen operations.
Cooking breakfast items alongside lunch items, like burgers, would create chaos in the kitchen.
However, she mentioned that if there are leftover breakfast items and customers are in line after 11 a.m., she would be willing to serve them to avoid wasting food.
The drive-thru experience
Another topic that often frustrates customers is the wait time at the drive-thru.
Kenya explained that this can happen because the staff members taking orders are often juggling multiple tasks at once, such as preparing drinks.
She emphasized that customer service is a priority, and staff aim to respond to orders as quickly as possible, ideally within five seconds.
She added: “The customer is priority though, so they should be answering within the first five seconds.”
Social media reactions
Since the release of her video, many viewers have commented on their experiences with the McFlurry machine.
Some expressed relief at finally understanding the reason behind the frequent breakdowns.
Others shared humorous stories about their own encounters with the elusive dessert.
One user said: It’s because it takes ages to clean it.
The second user wrote: As an ex-McDonald’s worker of 3 years. It depends on the workers.
I had one manager that wouldn’t let us sell it bc she didn’t want to deal with it if we got extremely busy.
Other times the machine is malfunctioning or actually broken.
Another user said: The machines are not hard to clean. Very rarely was the one at my store down, because we took care of it.
The third user added: lol hard to clean? Weird, I worked at Dairy Queen in high school and we cleaned the ice cream machines (plural) every night. Wasn’t hard at all.
Someone commented: Cuz there all too fuckin lazy