An airline supervisor knelt in front of angry passengers after a flight delay, highlighting the chaos at the airport.
The flight was delayed due to a typhoon
Recently, a shocking incident happened at Taoyuan International Airport in Taiwan.
In a viral video, an airline supervisor was forced to kneel in front of a crowd of furious passengers after a lengthy flight delay.
The incident occurred last Friday, July 26th, when a China Airlines flight from Osaka, Japan to Taoyuan was significantly delayed due to Typhoon Gaemi.
The flight, scheduled to arrive in the afternoon, landed around 2 a.m. the next morning.
Worsenly, exhausted passengers then had to endure a lengthy wait of nearly three hours for their luggage to appear in the baggage claim area.
Travelers were told they would have to wait until 5 am for an airline supervisor to start her shift and address the situation.
Airline supervisor kneels in front of angry passengers
When the supervisor finally arrived, an irate crowd of passengers met her, having reached the end of their patience.
In a desperate attempt to defuse the tense situation, the supervisor made the unexpected decision to kneel down in front of the group and apologize.
“Don’t kneel, we want compensation, we’ve been waiting here for three hours,” one frustrated traveler fired back.
Scenes of chaos unfolded as the angry passengers vented their frustrations.
Social media footage showed the supervisor kneeling before the crowd as travelers moved about the baggage claim area, searching for their luggage.
After the incident, one passenger recounted the ordeal:
“The plane eventually arrived, but no one was handling the luggage. We waited from 2am to 4.30am for our baggage, and there was chaos inside.
When we asked what was happening, they said the airport staff had finished work.”
The airline responded to the incident
In response to the matter, a spokesperson for Taoyuan Airport acknowledged that the luggage delay was a result of the typhoon.
They explained that the airline brought in additional staff and made overtime arrangements.
However, the sheer number of flights between 1 a.m. and 3 a.m., around 22 in total, overwhelmed the baggage handlers.
“We expressed our regret to the passengers for the inconvenience caused.
We pledged to reassess our procedures in place for delays triggered by adverse weather conditions,” the spokesperson said.
China Airlines, the airline operating the delayed flight, released a statement to thank the frontline workers.
They expressed gratitude for their efforts during the challenging situation caused by the typhoon.
Social media reaction on Airline supervisor’s action
The incident has sparked a heated debate on social media.
Some users said that the airports to better prepare for disruptive weather events.
Others have questioned whether the supervisor’s decision to kneel was the right response.
They wondered if it only increased the passengers’ frustrations.
A regular scene and I get used to it, one user said.
Why does she have to kneel? It’s not her fault. She just only be in charge of calming passengers, the second user commented.
Such chaos, the third user said.