A viral TikTok video has sparked controversy, showing Chick-fil-A employees allegedly throwing away food right in front of customers.
The video highlights a situation in which customers claim their food was discarded after arriving at the store just as it was closing.
Chick-fil-A workers throw away food in front of customers
The video, posted by TikTok user @trizzyxdz, shows a group of friends outside a Chick-fil-A at night.
The TikToker films an order of food sitting on the counter, claiming it was his online order. He explains that they arrived just before closing, only to be denied their order.
“We got here on time. Our food was sitting right there on the counter,” the TikToker says in the video. “They closed the door on us.”
The video captures the moment when an employee begins throwing the food away, prompting outrage from the customers.
The TikToker asks, “Would Jesus do that?” referencing Chick-fil-A’s religious reputation.
The video quickly went viral and sparked debate on social media
The video quickly gained traction, sparking a heated debate in the comment section.
Many viewers criticized the employees for their unkind behavior, with some saying, “I thought they only hired nice people.”
Others were more sympathetic to the workers, pointing out that the customers arrived right as the store was closing.
One person said:So it’s the employees fault for not bending over backwards to accommodate a customer who wasn’t concerned enough about his food to ensure he got to the restaurant before closing time.
A second wrote: I’ve never had Chick -fil-A workers ever be anything but incredibly nice and helpful. Worst part of going is getting annoyed by how pleasant they are when I’m in a grumpy mood.
While a third commented: Good job to the employee. Hope he didn’t get fired. Be on time people pick your stuff before closing. I work in the food business too I’m ready to go home closing time. People who order last minute have no respect!! I won’t go anywhere 30 mins before they close!
Someone else said: Three minutes after closing by his own admission, and he’s upset that they threw it out. Brilliant.
Chick-fil-A’s response about the incident
After the video went viral, the TikToker posted a follow-up video explaining what happened next. He revealed that he received a refund for the food, but the store manager did not apologize for the incident.
“They didn’t care. They were just like, ‘It’s whatever,’” the TikToker shared.
Chick-fil-A is known for its strong Christian values, with a history of donations to certain Christian causes.
This background made the situation even more controversial, with the TikToker criticizing the employees’ actions, given the company’s reputation for kindness and respect.
Chick-fil-A is also known for its polite customer service, with employees trained to use courteous phrases like “my pleasure” instead of “you’re welcome.”
Chick-fil-A’s reputation for politeness and religious values has been called into question. It also serves as a reminder of the challenges that arise when expectations and reality clash in the customer service industry.