In a shocking incident, an online clothing owner from Suzhou, China traveled 500 miles to physically assault a customer who had left a negative review of his business.
Online shop owner drives 530 miles to beat up customer after she left one-star reviews
According to reports, the vendor, known as Zhang, became enraged after the customer, Xiao Li, complained about a delayed delivery on the online marketplace Taobao.
Surveillance footage captured the altercation, showing Zhang rushing up to Li as she stood on the street in Zhengzhou.
He then proceeded to viciously slap and kick her, causing her to fall to the ground. Li sustained a concussion and other injuries from the attack, requiring hospitalization.
Even from the hospital, Li was unable to escape Zhang's fury.
He sent her a message revealing that he had driven through the night just to 'teach her a lesson' for her negative review. The shop owner also threatened to attack her again after her release from hospital.
Police have confirmed they are investigating the incident, but have not yet commented on the case. It remains unclear whether Li ever received the clothing item she had ordered.
Remarkably, this is not the first time an online shop owner has used violence in retaliation for a bad review.
Last September, a restaurant owner in Changsha beat a customer's husband nearly to death, fearing that the negative feedback would tarnish his business's reputation.
The following month, a delivery driver in Hainan assaulted a woman on the street, worried that she would leave a bad review after he failed to deliver her food on time.
Experts emphasize that businesses should address negative feedback professionally and constructively, rather than resorting to intimidation or assault.
Customers, too, should be able to express their experiences without fear of retribution.
In another remarkable case, a customer sued Popeyes workers for attacking her after she tried to fix an incorrect order.
According to the information, in September 2022, Dawson was in the drive-thru area when she was attacked by three Popeyes employees at the Atlanta, Georgia location.
When Dawson discovered her order was incorrect and unsatisfactory, she requested to speak to a manager.
Subsequently, two employees approached her vehicle, with one of them entering her car and assaulting her. Another employee also allegedly assaulted her in the drive-thru area.
This altercation resulted in visible scratches on Dawson's face and some of her braided hair being ripped out.
Dawson said the incident had a devastating impact on her and her family. She did not understand why she became the target of such aggression when she just wanted to buy food for her children.
Losing one of her braids also caused her physical and mental issues, and restricted her ability to style her hair.
Dawson's lawyer accused Popeyes of being irresponsible by not conducting background checks on its staff, particularly the manager who allegedly had a history of assault convictions and other crimes.
They emphasized Popeyes' disregard for customer safety by hiring a manager with a violent past.
Popeyes acknowledged the incident occurred in September 2022 and confirmed they immediately terminated the involved employees.
